Atlassian Marketplace SLA

Contact information:

Support requests can be sent to support@streamlinesoft.zendesk.com

Alternatively, your requests can be sent to support@streamlinesoft.net

We are reachable by phone at +1-262-394-6099.

StreamlineSoft adheres to the following SLAs:

• Support hours: 10:00-18:00 [Mo-Fr] CDT (UTC-5)

• [Sa-Su] are holidays

• Email response time within 24 hours

For Data Center customers:

• Email response time within 4 hours

• We will try to use some heuristics to determine Data Center customers by their e-mail address.

• As this is not always foolproof, please identify yourself as a Data Center customer by including the words "Data Center" in the subject line of your e-mail.